There’s a video being shared on social media about teeny-weeny worms inside teabags. When you first watch the video you tend to go along with the voice-over and imagine worms creeping and crawling. Then you take a closer look and you’re not too sure. But … Continue reading Storm in a teacup
People need to take their breaks from busy work schedules – as often as they can, and as often as they can afford to. Sounds exciting, but can be difficult if you’re in a high-pressure job or part of a team that has key deliverables right through the year. But I’m sure most of us can take that annual vacation to get away from regular work, and enjoy the outdoors – the wilderness beckons.
But from what I have seen, many people either choose not to go, or find some trivial excuse to give that vacation a miss. A vacation can work wonders, in terms of revitalizing your entire being – your mind, body and soul. You come back refreshed, and you come back wrinkle-free and smiling ear to ear.
Just found a group on facebook set up by irate customers of a taxicab service in Bangalore – it already has 400 members. If I were connected with customer support at the company, I would probably join this group to listen to their side of the story. If you jump in early, you might even help prevent serious action from customers who have probably tried other avenues to seek help or redressal.
It’s not going to be easy because you become a sitting duck, straight away. On facebook, you may not hear angry decibels, but you’re right in the middle of missiles flying in from all directions. Use the comment interface on the group to respond to queries or complaints. Always give a fair and honest response, even though you may not be able to handle all complaints at one go.
In a situation like this, you need active support from your organization, with a process in place to react quickly and constructively. You also need a corrective mechanism that can address each complaint in a fair and responsible manner.
The number on this group when I last checked was around 400. With a digital implosion, this figure could soon grow to 4000 – maybe more. Bringing together other people having issues with cab services in general, and angry enough to take a pot shot at anybody – beginning with you.
For a start just place one ear (at least) to the ground and see if you can detect any rumblings around your service or brand. If you do, say a small prayer and get into rescue mode – sooner than later.
Image (c) sharath bhat
For my monthly Q&A interview on the AIRDA website, I spoke to a young group of vacation seekers about timeshare benefits and features. They gave me some very useful feedback, on planning your vacation, splitting your week into shorter getaways and upgrading your allotted facility to a higher plan or accommodation. They also talked about the one thing that adds the icing on the cake during a holiday – FOOD.
If you’re interested in timeshare, you’ll find useful tips in this
The “conversations” section on the AIRDA website is over five years old. We’ve had sessions with CEOs, business heads, independent consultants and other professionals who are connected with the timeshare industry in some way. We have also talked to customers from different age groups – our oldest is 87 years old and still looking forward to her next holiday. Our youngest was 13 when we spoke to him three years ago – at 16, he’s considering rapid-river-rafting on his next holiday.
This post is about inviting people like you for instance. Especially if you have an observation to make, a story to share, or constructive feedback to offer. We’re also looking forward to conversations with professionals and stakeholders in the industry.